Welcome to WALMOX. We understand that staying informed about your purchase is an important part of your shopping experience. Our Track Your Order service allows you to monitor the status of your order from the moment it is confirmed until it is successfully delivered.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number and the name of the shipping carrier. Using this information, you can track your shipment and view the latest updates regarding its transit and estimated delivery date.

Please note that tracking information may take 24 to 48 hours to become available after your order has been shipped. This delay occurs while the shipping carrier updates its tracking system.

If your tracking information has not been updated within the expected timeframe, we recommend allowing additional processing time before contacting our Customer Support team.

How to Track Your Order

To track your order, simply enter your Order Number and the Email Address used during checkout into the tracking form provided on this page. Once the information is submitted, the latest available shipping updates will be displayed.

Alternatively, if a tracking number has already been provided in your shipping confirmation email, you may use that tracking number directly on the shipping carrier's official website.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. During high-demand periods, promotional events, or holidays, processing times may be slightly extended.

You will receive an order confirmation email immediately after your purchase has been successfully placed. Once your order is prepared for shipment, a second email containing your shipping confirmation and tracking details will be sent.

Shipping Updates

Throughout the shipping process, your order status may display updates such as:

• Order Confirmed
• Processing
• Packed
• Shipped
• In Transit
• Out for Delivery
• Delivered

These updates are provided by our shipping partners and may vary depending on the destination and carrier.

Delivery Delays

Although we strive to deliver every order within the estimated delivery timeframe, certain circumstances beyond our control may result in delays. These may include severe weather conditions, customs inspections, carrier disruptions, public holidays, incorrect shipping information, or other unforeseen logistical issues.

WALMOX is not responsible for delays caused by shipping carriers or customs authorities; however, our support team will gladly assist you in resolving any shipping concerns.

Incorrect or Missing Tracking Information

If your tracking number appears invalid or no tracking information is available, please allow up to 48 hours after receiving your shipping confirmation email for the carrier's tracking system to update.

If the issue persists beyond this period, please contact our Customer Support team, and we will investigate your shipment as quickly as possible.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received your package, we recommend checking with household members, neighbors, your building management, or the designated delivery location.

If your package still cannot be located, please contact the shipping carrier directly and then reach out to WALMOX Customer Support for further assistance. We will work with the carrier to help resolve the issue whenever possible.

Need Assistance?

If you have any questions regarding your order, shipping status, or tracking information, our Customer Support team is here to help.

WALMOX

Business Email: support@thewalmox.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

Thank you for shopping with WALMOX. We appreciate your trust and are committed to providing a secure, reliable, and transparent shopping experience from checkout to delivery.