Walmox.store Return & Refund Policy

30-Day Hassle-Free Returns

✓ Full refunds or exchanges within 30 days of delivery
✓ Condition requirements:

• Unworn, unwashed
• Original tags/packaging intact
• No odors or signs of use

How to Return

1. UK Customers:
   • Print free return label (generated during online return request)
   • Attach to package and drop at any FedEx and Royal Mail location
2. International Customers:
   • Customer pays return shipping unless item is faulty
   • Include proof of postage for faulty item reimbursement
3. In-Store Purchases:
   • Must be returned to original store with receipt

Refund Processing

• Timeline: Refunds issued within 48 hours of receipt
• Method: Credited to original payment card
• Notification: Email confirmation sent

Exchanges

• Same-value items only
• For different values: Return for refund + place new order

Faulty Items

• Return shipping costs reimbursed
• Include photos/video of defect

Non-Returnable Situations

✗ Worn/washed items
✗ Missing tags/packaging
✗ Size-related returns
✗ Concession purchases returned online

Contact Information

Email: Support@thewalmox.com

 Phone Number: +44 7575 429828

 Address: Suite 7020 Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX